"Default Request level Approval for Request ID __" screen pop-up problam

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chinna chinna
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"Default Request level Approval for Request ID __" screen pop-up problam

Hi Everyone,
I am trying to Approve New User .With the details given by the End-User,through by filling Self-Service Registration form.

I login into the Identity Self-Service Console using the Xelsysadm credentials.
By choosing Pending Approvals I got Approval details.
When I clicked on to "Default Request level Approval for Request ID __" I am getting one blank browser page.
But I need to get Default Request level Approval for Request ID page to fill the details.
Do any one got before like this?
I need to change any SOA  approvals for this.
I tried with when SOA is in UP status & in DOWN status.
chinniraviteja chinniraviteja
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Re: "Default Request level Approval for Request ID __" screen pop-up problam

Hi Chinna,

This may be because of SOA exception, can you check if there is any error in logs and also you can try directly by selecting the request and on top in dropdown you can select approve/reject.
Thanks and Regards,
Chinni
chinna chinna
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Re: "Default Request level Approval for Request ID __" screen pop-up problam

Hi Chinni,
Thanks for reply. As You said I already tried by giving approve directly.
But when I tried to login with that approved User details I am getting Invalid User Name.
When I check with the request ID there its showing  "Request Rejected ask for Help Desk". I am getting.
Even I tried on IE and Mozilla.
chinniraviteja chinniraviteja
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Re: "Default Request level Approval for Request ID __" screen pop-up problam

Hi,

After approving the user, User got created in OIM?

And also I would like to see if SOA Service is proper or not in EM Console.
And also please send me Error logs what you get in OIM and SOA when you try to approve user

Thanks
Thanks and Regards,
Chinni
chinna chinna
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Re: "Default Request level Approval for Request ID __" screen pop-up problam

Hi chinni,
I found answer for this.
Its very simple.
If you are trying to "Approve Self-Register User" you need to login for identity as given bellow url
                    Here instead of         "localhost"                                            

                                              "http://sandy11g.sandy.com:14000/identityconsole"

I tried both the tasks  in one server machine only  "Self-Register User" & "xelsysadm Approving"

***** Here my "Full Computer Name:  sandy11g.sandy.com"

***sandy11g is my computer name.

***sandy.com is my domain name.

To know Full computer Name -------> Select My Computer and see the properties there it will be.

I am telling all these details who ever read "Default Request level Approval for Request ID __" they need to understand.
satya satya
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Re: "Default Request level Approval for Request ID __" screen pop-up problam

In reply to this post by chinna
check for approvals are registered in oim server are not...in the time of installation....check in SOA url...we can see default approvals...if u can't see any default approvals then there may be installation problem...